Docs FAQ
Short answers about setup, speed, privacy, plans, tokens and removing Ostia.
Does it slow my store down?
No. The tag loads asynchronously after the page, and if our service is unreachable your page loads as normal. The Cloudflare worker passes requests straight through and falls back to your site's own response on any error.
Will real customers notice anything?
No. People always get your normal site. Blocking applies to AI agents only.
How do you know a visitor is an AI agent?
We test against real AI agents and publish what we recognise, and what is still in testing, on /proof. We do not publish how, so it keeps working.
Which agents do you recognise?
ChatGPT (agent and search), Claude and Claude crawlers, Codex, Claude Code, OpenAI crawlers, scripts, scrapers and fake AI visitors today. Gemini, Perplexity, Dia and others are in testing. The current list is on /proof.
What do you store?
Visit counts per agent, page types, contact attempts by kind, and agent orders (order ID, total, currency). No IP addresses, no page content, and no customer names, emails, phones, addresses or payment details. Details are on /privacy.
Does it set cookies?
No advertising or third-party cookies. On WooCommerce, a first-party cookie links an AI agent's visit to its order so the order can be counted. It holds no personal details. See /privacy.
Is the store key or token safe in my repository?
No. The script tag holds no secret and is fine to commit. The store key and API tokens are secrets: keep them in plugin settings, environment variables or a secret store.
I lost my store key.
Contact us from /contact. The script tag does not need it; only the WordPress plugin and the store API do.
How do I revoke an API token?
Tokens can be deleted by the account that made them (DELETE /api/tokens/{id} while signed in; a button in /app is coming). Contact us if you need one revoked now.
Several stores?
Add each one at /login. Each store has its own tag and site ID; /app has a store picker. How many stores you can run depends on the plan (see the table below); contact us for more.
What does it cost?
The Free plan is $0, forever, with no card. You sign in with Google or an email link to start. See which AI agents visit your store. An AI visit is one visit to your store by an AI agent or AI bot. People visiting your store are never counted or billed.
| Free | Pro | Scale | Enterprise | |
|---|---|---|---|---|
| Price | $0 | $29 / month per store | $299 / month | Custom |
| Card to start | No | Yes. Nothing is charged for the 14-day trial | Yes. Charged at once, no trial | Agreed with you |
| Stores | 1 | 1 | Up to 5 | Agreed with you |
| AI visits included | 50,000 / month | 250,000 / month | 2.5 million / month, shared across your stores | Agreed with you |
| Extra AI visits | Your store keeps working and you see an upgrade prompt | $5 for each extra 100,000 | $4 for each extra 100,000 | Agreed with you |
| Visit data kept | 7 days | 13 months | 13 months | Agreed with you |
| Weekly report by email | ✓ | ✓ | ✓ | ✓ |
| Support | Docs | Priority | Custom contract, company sign-in and data processing agreement |
Pro starts with a 14-day free trial. Starting the trial asks for a card, and nothing is charged for 14 days. Scale has no trial and is charged by card at once. Details and the Enterprise rollout are on /pricing.
How do I remove it?
Delete the tag, deactivate the plugin, or delete the Cloudflare worker and route. Store data is deleted within 30 days after your plan ends.